Charter of Aged Care Rights

We work in accordance with the Charter of Aged Care Rights and uphold your right to:

  • safe and high-quality care and services

  • be treated with dignity and respect

  • have your identity, culture and diversity valued and supported

  • live without abuse and neglect

  • be informed about your care and services in a way you understand

  • access all information about yourself, including information about your rights, care and services

  • have control over and make choices about your care, and personal and social life, including where the choices involve personal risk

  • have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions

  • your independence

  • be listened to and understood

  • have a person of your choice, including an aged care advocate, support you or speak on your behalf

  • complain free from reprisal, and to have your complaints dealt with fairly and promptly

  • personal privacy and to have your personal information protected

  • exercise your rights without it adversely affecting the way you are treated.